Transferring large files the easy way....?

I used to use Dropload, and I still hear it being recommended all the time. However, I can't remember my account info, so I can't log in. I have hit the "I forgot my password" link several times and never had my account info emailed to me. I have tried to sign up for a new account several times and never succeeded. Their FAQ's failed me, and the trouble ticket I opened was never responded to by their customer service people.

So now, I am a satisfied user of www.yousendit.com. It says what it does, it does what it says. No account necessary, which I think is a smart move on the part of their IT people. No account management means less work for them, and no login hassle for me.

Lessons learned? If you have a service that requires customer support, be prepared to provide it, or you'll drop your customers like some kind of... well... load.